Loyalty capabilities / Omnichannel

One program, every channel

Customers move fluidly between your website, checkout and store — your loyalty program should follow them. Casa connects every touchpoint so customers earn and redeem from one balance, wherever they shop.

One balance, everywhere

1,240 points
Online + POS+ Checkout
Online store
Earn & redeem on-site
On
Shopify POS
Earn & redeem in-store
On
Checkout
Redeem at checkout
Live
Active channels
WebOn
POSOn
CheckoutOn
ZONESUNRislone TürkiyeNI Candle SuppliesPera PashaStepInEleganceTailgating CentralRocky MountainPanda Motorworks2WheelHQShippin Texas ZONESUNRislone TürkiyeNI Candle SuppliesPera PashaStepInEleganceTailgating CentralRocky MountainPanda Motorworks2WheelHQShippin Texas
1 / 3
1 balance
A single points wallet across every channel.
2 / 3
Web + POS
Earn and redeem online and in-store.
3 / 3
Checkout
Redeem at the moment of purchase — extension live.

Seamless Shopify POS

Earn & redeem in-storeConnect in-store transactions to the same loyalty program.
Instant member recognitionLook up a customer at the till by email or phone — no friction.
Real-time rewardsPoints and rewards apply at the moment of purchase.
One customer profileOnline and in-store behaviour live in a single profile.
Shopify POS Register 1
S
Sarah M.
Gold member · 1,240 pts
Member
Vanilla Soy Candle
Qty 1
$48.00
$10 reward applied at register−$10.00
Subtotal$48.00
Earns+48 pts
Total$38.00
Charge $38.00

One profile across every channel

Unified balanceOnline, POS and checkout all draw from the same wallet.
No silosNo “online points” vs “store points” — it's one program.
Consistent everywhereThe same earning logic and rewards across touchpoints.
Always visibleCustomers see one balance on their account and in the widget.
Sarah Mitchell
Gold member · one profile
1,240 points
One balance across every channel
Online store Synced
Shopify POS Synced
Checkout Synced
No silos — same points, same rewards, everywhere

Redeem right at checkout

Checkout extension (live)Customers apply rewards at the final step of checkout.
Loyalty in contextSurface available rewards at the exact moment of purchase.
Higher redemptionFewer abandoned points means more repeat orders.
Zero frictionNo codes to copy — rewards are one tap away.
Checkout Secure
Vanilla Soy Candle
Qty 1
$64.00
Casa Rewards
You have 1,240 points — apply a reward
$10 off — 1,000 pts Applied
$5 off — 500 ptsApply
Subtotal$64.00
Casa reward−$10.00
Total$54.00
Pay now

Want to see what's possible?

Get a tailored demo and an ROI estimate for a connected, omnichannel loyalty program built around your store.

Book a demo →

A post-purchase that brings them back

Points on the thank-you pageReinforce the reward the moment an order is placed.
Order-status remindersKeep loyalty visible while customers track their delivery.
Show the next rewardTell customers how close they are to their next redemption.
Turn one order into the nextMake the post-purchase a reason to return.

Thank you, Sarah!

Order #1042 is confirmed

+64 points
earned on this order
New balance · 1,304 pts$15 reward
Just 196 points to your next $15 reward
Keep shopping →

Power email & SMS with loyalty data

Sync into your stackPush points, rewards and tier status into the tools you already use.
High-impact momentsTurn loyalty milestones into targeted email and SMS.
Timely triggersMessage customers around points, rewards and expiry at the right time.
One source of truthLoyalty data stays consistent across every channel.
Triggered by loyalty Synced
KlaviyoOmnisendShopify FlowSMS
Casa Store: Hi Sarah, your 1,240 points expire on Dec 20. Redeem them for $15 off before they're gone.
Trigger · points expiring soon
See what's possible

Explore more loyalty capabilities

FAQs

What is an omnichannel loyalty program?

An omnichannel loyalty program connects every place a customer shops — online store, checkout and in-store POS — into one experience, so points and rewards earned anywhere can be redeemed anywhere from a single balance.

Can customers use loyalty both online and in-store?

Yes. Casa connects your online store and Shopify POS so customers earn and redeem from one shared balance whether they shop online or in person, with no separate point systems.

Does Casa work at checkout?

Yes. The Casa checkout extension lets customers redeem rewards at checkout — surfacing loyalty at the exact moment of purchase to lift redemption and conversion.

Is the points balance the same across channels?

Yes. There is a single customer balance across online, POS and checkout, tied to the customer's Shopify account, so loyalty feels consistent everywhere they shop.

Can I reward in-store purchases differently?

Yes. You can set in-store earning rules and point multipliers for Shopify POS purchases to drive foot traffic and reward retail customers specifically.

Does loyalty data power my email and SMS?

Yes. Casa syncs loyalty data — points, rewards and tier status — into the email and SMS tools you already use, so you can trigger timely, on-brand messages around loyalty moments.

Built for Shopify

Bring loyalty to every channel

Earn and redeem across web, POS and checkout — all from one balance with Casa Loyalty.